Refund Policy
Refund Policy
As a SEBI-registered Research Analyst (Registration Number: INH000010830), [Research aim kundan mishra] is committed to offering high-quality financial research and advisory services in accordance with SEBI (Research Analysts) Regulations, 2014. Our refund policy is designed to ensure transparency and fairness while complying with regulatory guidelines. Please read this policy carefully before availing of our services.
1. Refund Eligibility
Refunds may be granted under specific circumstances, provided the request is made in accordance with the following terms:
1.1 Non-Delivery of Services
If the subscribed research reports, advisory services, or any other paid services are not delivered within the specified time frame due to delays or technical failures on our part, you may be eligible for a refund. We take responsibility for ensuring the timely delivery of all research services, and any lapses on our end will be reviewed on a case-by-case basis.
1.2 Duplicate Payment
If a client has inadvertently made a duplicate payment for the same service or subscription, we will refund the extra payment upon verification of the transaction.
1.3 Failure to Comply with SEBI Regulations
If our services are found to be in non-compliance with SEBI (Research Analysts) Regulations, 2014, or if SEBI directs us to issue a refund due to regulatory violations, we will process the refund accordingly.
1.4 Technical Glitches
In cases where technical issues result in payment processing errors or service disruptions, clients may be entitled to a refund if we fail to provide the promised services after such incidents are reported.
2. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
2.1 Change of Mind or Market Performance Dissatisfaction
Once a service or research report is subscribed to, a client cannot request a refund based on changes in personal preferences, dissatisfaction with market outcomes, or the perceived quality of research. Investment and trading decisions carry inherent risks, and we do not guarantee any specific market performance or returns.
2.2 Completed Services
If the research reports, consultations, or any other services have been fully delivered or consumed by the client, no refunds will be provided. Our advisory services are intellectual property, and once shared, they cannot be returned.
2.3 Partially Used Services
No partial refunds will be provided for services that have been partially used. For instance, if a client has subscribed to monthly research services and used them for a part of the month, they will not be eligible for a refund for the remaining period.
2.4 Subscription Renewals
Renewals of ongoing subscriptions are non-refundable unless there is a failure on our part to deliver the service or comply with SEBI regulations. Clients are responsible for managing their subscription settings and may choose to cancel renewals before the next billing cycle.
3. Refund Request Process
If you believe you are eligible for a refund based on the criteria listed above, please follow this process:
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Submit a Refund Request: Email us at info@researchaim.com within 5 days of the issue arising. Include the following details:
- Full Name
- Contact Information
- Subscription or Service Details
- Reason for Refund Request
- Supporting Documents (e.g., proof of duplicate payment, non-delivery, or service failure)
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Review Period: Once your request is submitted, we will review it and respond within [5 business days]. During this period, we may reach out for additional details or clarification.
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Approval or Rejection: We will notify you of the decision regarding your refund request. If approved, the refund will be processed within [5 days].
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Refund Method: Refunds will be processed using the same payment method initially used for the transaction. Please note that it may take additional time for your payment provider to reflect the refund.
4. Compliance with SEBI Regulations
As a SEBI-registered research analyst, we adhere to the code of conduct outlined in the SEBI (Research Analysts) Regulations, 2014. This includes transparency, fairness, and ensuring that the client’s interests are paramount. We strive to comply with all relevant guidelines and make necessary disclosures about our services, risks involved, and terms of engagement.
In the event that SEBI mandates a refund due to a violation of regulatory norms on our part, we will process the refund in accordance with SEBI’s directives.
5. Limitation of Liability
While we take all possible measures to deliver high-quality research and advisory services, the client acknowledges that the stock market and other financial markets carry risks that cannot be eliminated. [kundan mishra Research aim] will not be liable for any losses incurred due to market fluctuations, inaccurate predictions, or other factors beyond our control. Refunds will only be provided as per the terms mentioned above, and no compensation will be offered for market-related losses.
6. Dispute Resolution
In case of any dispute related to refunds, both parties agree to first attempt resolution through mutual discussion. If the dispute remains unresolved, the client may approach SEBI's investor grievance mechanisms or any other regulatory forum.
7. Contact Us
If you have any questions about this refund policy, please contact us at:
[Company Name]
SEBI Registered Research Analyst
[Name- Kundan Mishra]
[Address- Office No. 201, Chinar Incube Business Center, Hoshangabad Road, Bhopal - M.P 462026]
[Phone Number- 9522556802]
[Email Address- info@researchaim.com]
8. Changes to This Refund Policy
We reserve the right to update this refund policy from time to time in order to reflect changes in our services or compliance with regulatory guidelines. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.
This refund policy is designed to ensure compliance with SEBI regulations while protecting both the interests of clients and the research analyst firm. It is essential to ensure that all refund-related terms are clearly communicated to clients and regularly updated to reflect any regulatory changes.